Contact Customer Support

Need help? We’ve got you covered.

If you have an issue with an existing order, our friendly support bot Memorable Occasions TC Assistant and our Customer Support agents are here to save the day.

Support Options

While we do not offer phone support, getting help when you need it is easy! Memorable Occasions TC Assistant is always available and can be accessed in a couple of ways:

    • Through the Get Help page
    • And through your order history in either the mobile app or the website

How to get in touch

Here’s how you can reach Memorable Occasions TC Assistant on your preferred Memorable Occasions TC shopping method.


  1. Open the app menu by tapping the three-bar icon on the bottom-right corner of the screen.
  2. Tap Order History.
  3. Locate the item you have an issue with and tap on the item itself to open the Item Details.
  4. Locate and tap the Need help with this item? Section.
  5. Tap the Contact Support.
  6. Our friendly support bot Memorable Occasions TC Assistant will offer you the help you need.


  1. From a non-mobile device, log into your Memorable Occasions TC account through
  2. Hover over your avatar at the top-right of the page and click on Get help.
  3. Either choose from one of the help topics or scroll down to the Contact Support.
  4. Memorable Occasions TC Assistant will take it from there.

Please keep in mind Memorable Occasions TC Assistant may forward your question or request to someone on our Customer Support team.

What if I have a general question before placing my Memorable Occasions TC order?

If you haven’t ordered with us yet and have general questions about Memorable Occasions TC, your Memorable Occasions TC account, or anything else, try searching the other articles in our Help Center. It’s the easiest way to find answers to all your pre-order questions.